Privacy Policy

Privacy Policy

Effective Date: 27-05-2024

1. Introduction

Welcome to Far East Gemological Laboratory (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@gem.com.sg

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about us or our products and services, participate in activities on the website, or contact us.

The personal information we collect may include the following:

  • Name and Contact Data: Your first and last name, email address, postal address, phone number, and other similar contact data.
  • Credentials: Passwords, password hints, and similar security information used for authentication and account access.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

  • To provide and deliver the services you request, process transactions, and send you related information.
  • To manage your account and provide customer support.
  • To send administrative information to you, such as information regarding our services and changes to our terms, conditions, and policies.
  • To respond to your inquiries and solve any potential issues you might have with the use of our services.
  • To fulfill and manage your orders.

4. Sharing Your Information

We do not share or sell your personal information to third parties without your consent, except in the following circumstances:

  • To comply with laws and to respond to lawful requests and legal processes.
  • To protect the rights and property of Far East Gemological Laboratory, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
  • In an emergency, including to protect the personal safety of any person.

5. Data Security

We use appropriate technical and organizational security measures to protect the personal information that we collect and process. Our measures are designed to provide a level of security appropriate to the risk of processing your personal information.

6. Data Retention

We retain personal information we collect from you for as long as we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Updates to This Policy

We may update this privacy notice from time to time in response to changing legal, technical, or business developments. We will take appropriate measures to inform you, consistent with the significance of the changes we make. You can see when this privacy notice was last updated by checking the “Effective Date” displayed at the top of this notice.

9. Contact Us

If you have questions or comments about this notice, you may contact us by email at info@gem.com.sg or by post to:

Far East Gemological Laboratory
9 Perak Road Singapore 208130